SECURITY
SPEED
RELIABILITY
IT EXPERTISE THAT WON’T LET YOU DOWN
So You Can Focus on Other Areas of Your Business
Turn Employees into Computer Super Users
You’ve made a significant investment in your technology. Through effective training, employees can stop being victimized by IT and be more productive.
Have Worry-free Expert IT | Not Just in Your Dreams
Sleep soundly at night knowing your business critical data and systems are protected against security breaches, attacks and disasters.
Save up to 50% on IT Support Costs
Gain a team of IT professionals while positively impacting the bottom line. Outsourcing IT is a cost-effective means of getting the right expertise for your business needs without hiring a full-time resource.
Avoid Expensive Downtime
The opportunity cost of system downtime is significant. With proactive monitoring, ongoing maintenance and expert support, your business stays up and running to serve its customers.
10+
YEARS IN BUSINESS
50+
TECHNOLOGIES APPLIED
800+
PROJECTS COMPLETED
150+
SATISFIED CUSTOMERS
BUILT FOR YOUR BUSINESS
Our Managed IT Services Process
01|
Get Your FREE Network Evaluation
MQUAL’s first step is to evaluate your current network setup to identify potential bottlenecks and areas for improvement. With an initial plan in place, we then analyze your existing systems and processes for security holes and inefficiencies to determine next steps.
02|
Improve Your Existing Systems
Often fixes and upgrades to technology already in place along with some employee training can easily addresses many initial challenges. Problems such as with logging in, security, slow network and WiFi connections, or printing and file sharing are quickly handled.
03|
Implement Proactive Security & Recovery Measures
MQUAL support is first and foremost proactive. We make sure your systems are equipped with the latest updates for optimal security and fully backed up in multiple locations for recovery. Monitoring plans for web sites, email servers, security firewalls, Internet connections, applications, etc. ensure issues and security breaches are identified and addressed before becoming emergencies.
04|
Administer Professional User Training
To get the most out of your technology investment the MQUAL will professionally train users on the systems they access every day. By delivering personalized and specialized instruction based on job function, specific needs and issues can be addressed. Employees learn about their particular setup as well as how to maintain compliance with company policies and procedures.
05|
Provide Technical Support & Maintenance
From the start MQUAL will handle local and remote user support and security, user accounts and authentication, software and hardware asset management, as well as WiFi and network management (including virtual LANs, VoIP, shared drives, printers, applications). As your business expands you can increase the level of support to maintain worry-free IT.
06|
Deliver Ongoing Technical Expertise
By outsourcing your IT to a team of experts continuity and reliability are ensured so your business stays up and running even if in-house resources are not available. Additionally, the MQUAL team stays on top of the latest technological developments and conducts in-house testing in order to make solid business IT recommendations.
07|
Build Your IT Infrastructure Roadmap
MQUAL considers scalability with every recommendation today so as your business grows there is a migration path for systems and processes to expand. Because MQUAL is a full stack or full service IT provider, we can tackle whatever may be required for your infrastructure roadmap from hardware and networking to custom application and database development.
MQUAL Expertise Includes Cybersecurity, Firewalls, VoIP, IaaS, Cloud, Big Data, HP Servers, SQL, MDX, Exchange, Office 365, ASP.NET, C Sharp
MEET YOUR EXPERT IT TEAM LEADS
US-based with Decades of Experience
The US-based M-QUAL team of certified engineers and professionally trained staff comes to you with decades of IT experience. Dedicated to your infrastructure health, the expert team leads are hands-on and involved directly with every client.
Tim Schoeller
Lead Systems Engineer
Olivier Kinzl
Lead Automation Engineer
Brenda Avila
Procurement Officer
Yves A. Martin
Founder and CTO
M-QUAL EXPERT MANAGED IT PACKAGES
LEVEL I
- Manage user accounts
- Deploy new computers
- Install & remove software
- User/computer troubleshooting
- Manage hardware purchasing
- Manage software licenses
- Server monitoring & maintenance
- Manage email flow & security
- Networking/firewall health
- Antivirus software
LEVEL II
- Upgrade major equipment to new hardware (switches, firewall, servers)
- Deploy new software systems & more complex user deployments at the server level
- Budget software installs; Assist with specialized software like QuickBooks
- Excel/Access/Outlook programming
- 3rd party LOB applications
- CRM use and integration
- Phone systems (VoIP)
- ISP changes
- PLUS all Level I services
LEVEL III
- Periodic tests of disaster recovery & improvement implementation
- Setup custom alerts to monitor key services, failed logons, etc.
- Additional security measures such as multi-factor authentication & bitlocker drive encryption
- Proactive monitoring & disaster preparation/mitigation
- User access & permissions reviews through advanced reporting
- Improved patch management with additional monitoring
- Improved review of antivirus & firewall logs
- Test alternate software solutions for overall improvements
- PLUS all Level I & II services
SOME OF OUR CUSTOMERS
MADE A SIGNIFICANT DIFFERENCE IN OUR GROWTH
“Our decade plus relationship was solid and enjoyable. The team at M-QUAL was always professional, efficient, attentive to our every need and willing to aid us in getting to our next steps.”
EXTREMELY KNOWLEDGEABLE AND ALWAYS ON-SCHEDULE
“M-QUAL has delivered from the start, successfully working with us on data warehousing, workflow automation and complicated custom software development across a variety of functions.”
PROVIDED SPECIALIZED EXPERTISE
“The M-QUAL team worked closely with both marketing and internal IT to seamlessly bring several iterations of the website live, with no hiccups.”
GETS THE JOB DONE
“Yves listened to my ideas and implemented in a way that optimized my marketing program. At the same time his staff put in systems to make sure my plan would work.”
ASSERTIVE AND THOROUGH IN WATCHING FOR ISSUES
“…very timely in providing solutions as well as making suggestions on how our systems can run more efficiently.”
KEY MANAGED IT SERVICES
M-QUAL is a Full Stack or Full Service Technology Provider
As your business grows we can address all your computer network and IT needs from setup, training and support through to custom web and application development, process and workflow automation as well as data analytics, insights and intelligence.
Security & Firewalls
Keep out external threats with secure access for users
Telephony & VoIP
Premium phone service with full control of feature sets
Backup & Recovery
You are protected by 3 geo-redundant backup sets
Setup & Support
Remote or onsite, employees login & work without issues
Networks & Databases
Employees quickly, easily & securely access files & data
Servers & Storage
A customized infrastructure that works for your company
User Training
Greatly improve productivity with professional training
Cloud Services
Cloud transitions are managed as needed