A Decade-Long Partnership Built On Results
For over a decade, this Cold Chain 3PL Provider has partnered with MQUAL for managed IT services and application development. What began as a relationship between two partners and one IT firm has grown into a deep, ongoing engagement supporting one of the healthcare supply chain industry's most technology-forward operations.
"We pride ourselves in bringing the best in technology to our clients. MQUAL's ability to quickly resolve issues, scale support and adapt to our ever-changing needs has been critical to our growth over the years."IT Director — Cold Chain 3PL Provider
Two Partners in 2006
This Cold Chain 3PL Provider was co-founded in 2006 to provide high-quality, flexible, and compliant healthcare supply chain solutions. The company wanted to offer pharmaceutical, medical device, and biotech clients of various sizes customized solutions. End-to-end control, real-time visibility, and state-of-the-art reporting were a few crucial requirements.
From the beginning, the company's two partners had a full plate. A main challenge included building an IT infrastructure to support rapid business growth. Adaptable and scalable technology solutions were of high importance. The company turned to MQUAL to get started.
Built-in Redundancy & Automated Fail-Over
One of the key challenges for the company's growth was minimizing the impact of ISP outages on web, email, and cloud services. MQUAL worked closely with the company's internal IT team to set up and manage redundant ISP connections as well as implement a fail-over protocol.
For the company, its customers, and partners, ensuring email continuity is critical. MQUAL migrated the company from a single Microsoft Exchange server to four redundant servers with automated fail-over.
To augment cloud services and reliably handle increasing system user requests, MQUAL also set up an internal SQL database and application server.
Average Increase In Performance
As a result of MQUAL's infrastructure work, critical services are on average 3X faster. The company's infrastructure delivers optimal performance with no downtime because of Internet connectivity or critical network service outages.
Supporting 300+ Computer Users Across Four States
Today, the company has 300+ computer users across four states and continues to work with MQUAL. Together they deploy solutions to meet increasing workload demands, improve efficiency, and satisfy both client and compliancy requirements.
The company's investment in technology is a key selling point for their customers. Integrated web-based applications and a stable internal network deliver ultimate control and reliability. As IT solutions get implemented, scalability and security are always top considerations.
Uptime
The company's infrastructure delivers optimal performance. There is no downtime because of Internet connectivity or critical network service outages.
Custom Application Development & Integration
MQUAL has also developed a suite of custom business applications for the company. They include ticketing, billing, accounts payable, and cost tracking programs. The payoff of systems designed to meet customer requirements and work seamlessly together has been significant.
"MQUAL has delivered from the start, successfully working with us on data warehousing, workflow automation and complicated custom software development across a variety of functions."Co-Founder — Cold Chain 3PL Provider
The investment in developing a custom automated chargeback processing system has saved the company at least 50% of the initial cost year-over-year.
Savings Year-Over-Year
The custom automated chargeback processing system MQUAL built for the company has saved at least 50% of the initial cost year-over-year — a return that compounds with each passing year.
Today, the company's clients use over 1.35 million square feet of secure, cGMP-compliant, VAWD-accredited space. The company's robust technology infrastructure and integrated platforms provide for easy and reliable distribution solutions out of four best-in-class facilities. The ongoing partnership between the company and MQUAL has addressed increasing workloads, improved efficiency, and satisfied both customer and compliancy requirements.